Services
Help with a ticket
Six kinds of request, one method: read the rule, price the work, wait for your word.
These pages cover tickets bought through this desk. A ticket bought on an airline's own site, or from another agency, has to be handled by whoever sold it. Those records are closed to us and we cannot open them.
What is possible, and what it costs, is set by the fare rules on your ticket. Our part is to read the rule correctly, tell you what it says, and carry out whichever course you choose.
Our services
Change a flight
A different date, time or route, priced in its parts before anything is touched.
Learn more 02Cancel or claim a refund
What the fare rules return, and what the federal rules require, worked out before you decide.
Learn more 03Group bookings
A party traveling together: one name list, one set of deadlines, one agent.
Learn more 04Family trips
An infant on a lap, a child's documents, help at the airport for an older traveler.
Learn more 05Seats and cabins
A seat chosen in advance, or a move to a higher cabin where the airline sells one.
Learn more 06Name corrections
A misspelled name brought into line with the traveler's ID, where the airline permits it.
Learn more 07Flight booking
Search sample fares and request a booking that an agent confirms with you.
Learn moreBooked directly with an airline?
Our after-booking services cover bookings made through AKS Textiles. If you bought your ticket from an airline’s own website, office or app, please contact that airline directly — we cannot access or change those bookings. See our airline relationship disclosure.
Send the route and the dates
An agent reads the request, prices it and replies with options and one total. Nothing is booked at that stage.