Travel support
Help with a booking
Pick the request that matches yours. Each page says what the desk needs from you, and what happens after that.
Support topics
Move a flight
A different date, time or route, priced before anything is touched.
Learn moreCancel or claim
What the fare returns, and what the federal rules require.
Learn moreCorrect a name
Bring the ticket into line with the traveler's ID.
Learn moreSeat or cabin
A chosen seat, or a move up, priced before you commit.
Learn moreLook up a booking
Find a ticket bought through this desk.
Learn moreBe called back
Leave a number and an agent telephones you.
Learn moreBefore you contact us
- Have the booking reference to hand. It takes an agent straight to your record.
- Check that the ticket came from this desk. A ticket bought on an airline's own site or app belongs to that airline.
- Note which travelers are affected, and say exactly what you want changed.
- Never send a card number, a security code or a password by email, text or chat. No agent here will ever ask for one that way.
Booked directly with an airline? Please contact that airline — we can only act on bookings made through AKS Textiles.
Send the route and the dates
An agent reads the request, prices it and replies with options and one total. Nothing is booked at that stage.